These Online Product Sale Terms and Conditions (the "Terms") incorporate our Privacy Policy and Website Terms and Conditions. Together they govern your use of this website (the "Site") and your relationship with Tregullan Limited T/A Furniture Castle ("Furniture Castle", "Us", "We" or "Our") related to purchases made from the Site.

Please read these Terms carefully before ordering any product from the Site as they affect your legal rights and responsibilities, and set out the basis on which We make products available to you.

All orders and purchases from the Site will be governed by these Terms. If you do not agree to these Terms, please do not order products from the Site. THESE TERMS DO NOT AFFECT YOUR STATUTORY RIGHTS.

1. Age Restriction

You must be at least 18 years old to order products on the Site.

2. Your Use of the Site

This Site and the products offered on the Site are for personal, non-commercial use.

You are responsible for your own communications, and you may not post, disseminate or transmit any content that contains personally identifiable information belonging to minors or contains any virus or other harmful component.

3. Prices & Product Information

The prices payable for the products that you order are clearly set out on the Site. All prices are expressed inclusive of any VAT payable. If charges are applicable for delivery on the products that you order, you will be informed before your order is accepted.

Every effort is made to ensure that prices shown on the Site are correct. In the unlikely event that an error is made in the price shown on the Site, We will not be obliged to supply the product to you at the stated price. In those circumstances, We will not dispatch the item but will notify you of the correct price so you can decide whether to proceed with your order at that price.

Product information is included on the Site. If there is anything you do not understand, or if you want more information, please contact our Customer Service Team.

4. Availability

Items that are currently in stock will be clearly indicated on the Site. However, occasionally We may be unable to supply a particular item despite it being shown as in stock on the Site. If this happens, We will notify you as soon as possible.

5. Acceptance

There will be no contract between you and Us unless and until you receive confirmation from Us that the product(s) you have ordered are being dispatched. Your order is an offer to buy from Us. Nothing that We do or say (including receiving payment from you in accordance with your offer) will amount to any acceptance of that offer until We actually confirm that the product(s) are being dispatched.

At the moment that the products are dispatched (and not before), a contract will be made between you and Us for the sale by Us, and purchase by you, of the ordered product(s). At any point up until then, We may decline to supply the product(s) to you.

6. Delivery

We shall deliver the products to the delivery address that you supply when ordering.

We aim to deliver your order to you as quickly as possible. We will advise you by email if there is likely to be a delay in dispatching your order. Alternative methods of delivery may be available on the Site for you to select when you order a product.

Any times or dates stated on the Site for delivery are estimates only. We will make all reasonable efforts to deliver products within the time specified and, other than where We notify you that We are awaiting stock, this should be within 30 days of your order being acknowledged. We do not accept responsibility for failure to deliver within that time if it is for a reason that is outside of Our control.

Ownership of the products that you order will not pass to you until We have delivered the product. When a product is delivered, risk of damage to, or loss of, the product passes to you.

7. Cancellation

You may cancel your order at any time before it is processed if the item has not been dispatched, and We have sufficient time to prevent dispatch.

If you cancel your order too late for Us to prevent dispatch, or after the product(s) have already been dispatched, you can refuse to take delivery so that the ordered product(s) are returned to Us. Provided that you have not unboxed or damaged the ordered product(s), We will refund the price paid to your card.

If you have taken delivery, you must contact Us within 14 days of receipt to organise a return and refund. For details on Our return and refund processes, please see the 'Returns' section at paragraph 8, below.

If you do not return the product(s) within 30 days of your notice of cancellation, then, after Our reasonable attempts to recover the product(s), you will be deemed to have accepted the product(s), at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Site.

We strongly recommend that you obtain proof of postage, as we will require this to provide a full refund should your item(s) become lost in transit whilst being returned to us.

8. Returns

We hope you will be happy with your purchase. Should you wish to return any product, please follow the instructions in the 'Help' section of the Site. Provided that you notify Us of your cancellation of any ordered product:

• within the 14-day cancellation period, for any reason, or

• within 30 days of dispatch to you if the items are damaged when delivered, defective or faulty,

and you return the relevant product to Us in accordance with the returns processes set out below, We will either refund the cost, replace, or repair the relevant product. We may not accept a return where the reason for the return is your misuse of the product. This does not affect your statutory rights.

Returns Process:

1. If you wish to return a product, please follow the instructions on the 'Help' section of the Site to inform us. If the product is faulty, arrived damaged, or was sent in error, please let Us know at that time.

2. You will then be provided with a returns reference number and instructions on how and where to return the product. You will be responsible for the costs of returning the product to Us – this does not affect your statutory rights if you are returning a product that is faulty, arrived damaged or was sent in error.

3. Please send the relevant product to the notified address, marked with the reference number We provide, as soon as possible and, in any event, in time to be received by Us within 30 days of your cancellation notice. We recommend that you obtain proof of postage for all returned products.

4. You are required to take reasonable care of products that you wish to return. Please ensure all products are returned in undamaged and original packaging, with all parts and manuals.

9. Payment

We request payment as set out on the Site. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

10. Validation Checks

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Us, We will not be liable for any delay or non-acceptance of orders.

11. Customer Queries or Complaints

If you have any queries or complaints concerning your order or the Site, you can contact our Customer Service Team via the 'Help' section of our website.

12. Our Liability and Responsibility to You

We promise that all products purchased through the Site will correspond with their relevant description on the Site and that they will be of satisfactory quality. We also promise that We will carry out Our responsibilities with reasonable skill and care.

Save in the case of death or personal injury due to Our negligence or where We have acted fraudulently, Our total liability to you for any losses suffered by you will be limited to either the amount paid by you for the purchase of the relevant product or to the provision of a replacement of the product concerned (where the original is returned to Us).

We accept no responsibility for any loss or damage caused by Us (or Our employees, agents or sub-contractors) where such loss is: a) not a foreseeable result to both you and Us of a breach of the relevant legal duty by Us; b) related to a business; or, c) related to loss or damage to premises or property unless caused by Our negligence or wilful misconduct.

The above limitations on Our liability do not affect your non-excludable statutory rights as a consumer.

13. Your Further Obligations to Us

You agree that you will not use the products for any commercial or illegal purpose or for any other purpose prohibited by these Terms or by the manufacturer's specifications.

If you breach these Terms, your permission to use the Site terminates immediately. We shall not be liable for any loss or damage from the illegal, incorrect or inappropriate use of the Site or the products purchased through it by you or anyone else.

14. General

• Waiver and Severance: Any failure by Us to exercise any right or remedy under these Terms shall not prevent Us from being able to enforce that right later. If any provision is held to be invalid, all other provisions will remain in full force.

• Assignment: We may assign or transfer any of Our rights or obligations under these Terms. These Terms are personal to you and you may only transfer your rights with Our prior consent.

• Variation of these Terms: If We alter these Terms, We will take reasonable steps to make you aware of such changes, for example, by displaying the amended version on the Site. If you do not agree to the amended Terms, please do not continue to order products from the Site.

• Notices: All notices shall be given to Us via the contact methods on the Site, or to you at the email or postal address you provide during registration.