Last Updated: 21 January 2026

1. Introduction

1.1. Furniture Castle ("we", "us", "our") takes your privacy and the confidentiality of your personal information very seriously.
1.2. This policy applies where we act as a data controller for the personal data of our website visitors and service users. This means we determine the purposes and methods of processing your personal data.
1.3. Our website uses cookies. When you first visit our website, we will ask for your consent to use cookies that are not strictly necessary for our site's operation.
1.4. In this policy, "we", "us", and "our" refer to Furniture Castle.

2. How We Use Your Personal Data

2.1. This section outlines the types of personal data we may process, the reasons for processing it, and the legal basis for doing so.

2.2. Usage Data: We may process data about your use of our website, such as your IP address, geographical location, browser type, operating system, how you were referred to us, the duration of your visit, and page navigation paths. This data helps us analyse website usage to monitor and improve our services. The legal basis for this is our legitimate interest in enhancing our website and user experience.

2.3. Account Data: We may process your account data, including your name and email address. You provide this data when creating an account. We process this to operate our website, provide our services, and communicate with you. The legal basis is to fulfil our contract with you and ensure we provide relevant information.

2.4. Profile Data: We may process information from your personal profile, such as your name, address, telephone number, and email address. This data is processed to enable and monitor your use of our website and tailor our services to your preferences.

2.5. Service and Enquiry Data: We may process personal data you provide when using our services or making enquiries, such as your contact information. This is used to operate our website, provide our services, maintain security, and communicate with you. The legal basis is to provide the service you have requested.

2.6. Notification Data: If you subscribe to our email notifications or newsletters, we will process the information you provide for this purpose. The legal basis for this is your consent and our commitment to delivering the information you have requested.

2.7. Correspondence Data: We may process information within any communication you send to us, including its content and associated metadata. This is used for record-keeping and communicating with you effectively. The legal basis is our legitimate interest in the proper administration of our business and communications.

2.8. Legal Claims: We may process any of your personal data where necessary for the establishment, exercise, or defence of legal claims. The legal basis for this is our legitimate interest in protecting our legal rights, your legal rights, and the legal rights of others.

2.9. Legal Obligations: In addition to the specific purposes above, we may process your personal data where required to comply with a legal obligation or to protect your vital interests or those of another person.

3. Sharing Your Personal Data

3.1. We may disclose your personal data to our suppliers or subcontractors as reasonably necessary to fulfil your order or service your account (for example, sharing your address with a delivery partner).

3.2. Financial transactions on our site are handled by our payment service providers (e.g., ShopPay, Klarna, PayPal). We will share transaction data with them only to the extent necessary for processing payments, issuing refunds, and handling related queries. You can find information about their privacy policies on their respective websites.

3.3. We may also disclose your personal data where necessary for compliance with a legal obligation, or to protect your vital interests or those of another person. This includes disclosure necessary for the establishment, exercise, or defence of legal claims.

4. International Transfers of Your Personal Data

4.1. Our website's hosting facilities are situated in the United Kingdom.
4.2. Some of our external third parties (like payment processors) may be based outside the UK, so their processing of your personal data may involve a transfer of data outside the UK.
4.3. You acknowledge that any personal data you submit for publication on our website (such as a product review) may be available globally via the internet. We cannot prevent the use or misuse of such data by others.

5. Retaining and Deleting Personal Data

5.1. This section details our data retention policies, designed to ensure we comply with legal obligations.
5.2. We will not keep personal data for longer than is necessary for the purpose for which it was collected.
5.3. We will generally retain your personal data for as long as you have an account with us. If you do not use your account for an extended period, we may review and delete data that is no longer necessary.
5.4. Notwithstanding other provisions, we may retain your personal data where necessary for compliance with a legal obligation, or to protect your vital interests or those of another person.

6. Your Rights

6.1. Under UK data protection law, you have several key rights, which are summarised below.

6.2. Your principal rights are:
(a) The right to access your data.
(b) The right to rectification (to correct inaccurate data).
(c) The right to erasure (to have your data deleted).
(d) The right to restrict processing.
(e) The right to object to processing.
(f) The right to data portability.
(g) The right to complain to a supervisory authority (the ICO in the UK).
(h) The right to withdraw consent.

6.3. You have the right to request a copy of the personal data we hold about you. You can update most of your information yourself by visiting your account section on our website.

6.4. In some circumstances, you have the right to have your personal data erased without undue delay. This right is not absolute and has exclusions, for instance, where processing is necessary for compliance with a legal obligation.

6.5. If you believe our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).

6.6. You may exercise any of your rights in relation to your personal data by contacting us using the details provided below.

7. About Cookies

7.1. A cookie is a small file containing an identifier that is sent by a web server to a web browser and stored by the browser.

7.2. Cookies can be "persistent" (remaining until an expiry date) or "session" (expiring when you close your browser). They do not typically contain information that personally identifies a user, but the personal data we store may be linked to the information stored in and obtained from cookies.

7.3. We use cookies for several purposes:
* Authentication: To identify you when you visit and navigate our website.
* Personalisation: To store information about your preferences and personalise your experience.
* Security: As part of our security measures to protect user accounts and our website.
* Analysis: To help us analyse the use and performance of our website.
* Cookie Consent: To store your preferences regarding cookie usage.

7.4. Our service providers, such as Google Analytics, also use cookies to gather information about website use. This helps us create reports about website activity. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

7.5. Most browsers allow you to refuse or delete cookies. The methods for doing so vary by browser. Please be aware that blocking all cookies may negatively impact the usability of many websites, including our own.

8. Amendments

8.1. We may update this policy from time to time by publishing a new version on our website.
8.2. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of significant changes to this policy by email.

9. Our Details

9.1. This website is owned and operated by Tregullan Limited / T/A Furniture Castle.
9.2. You can contact us by using the contact form on our website or through our Customer Service channels.